1wi Terms & Conditions – Complete Platform Usage Guide

1 Acceptance of Terms of Use

Welcome to 1wi. By accessing, browsing, or using any part of the 1wi platform — whether through our website at 1wi.vin or our mobile app — you automatically agree to be bound by the Terms & Conditions set out in this document.

These Terms & Conditions constitute a legally binding agreement between you as the user and the operator of the 1wi platform. If you do not agree with any part of these terms, please discontinue use of the platform immediately and contact our support team if you require further clarification.

These terms should be read together with Privacy Policy and Responsible Gaming Policy 1wi, all of which together form the entire agreement between you and this platform.

2 Eligibility & Account Registration

2.1 Age Restriction

The 1wi platform is strictly limited to individuals aged 18 years and above at the time of registration. Registration by any individual who has not yet reached the age of 18 is strictly prohibited and will result in account closure and a refund of the balance (after deducting any wins earned).

2.2 One Account Per Individual

Each individual is only permitted to own and operate one (1) active account on the 1wi platform at any one time. Holding multiple accounts — whether using the same or different details — is a violation of these terms and may result in the closure of all associated accounts and forfeiture of balances and wins.

2.3 Accurate Registration Information

When registering, you are required to provide truthful, accurate, and up-to-date information, including your full name as per your identity card, an active phone number, a valid email address, and accurate bank details. Any false or misleading information may result in your account being suspended and withdrawals placed on hold until verification is complete.

2.4 KYC Verification

As part of the standard identity verification process, 1wi requires the following documents before your first withdrawal is processed:

• A valid copy of your identity card (MyKad) or passport
• Proof of current address (utility bill or bank statement not older than 3 months)
• Bank statement or proof of ownership of the registered bank account
• Any additional documents required based on your account risk assessment

This KYC process is in place to protect you and ensure the 1wi platform operates in accordance with strict international compliance standards.

3 User Account Management

3.1 Account Security Responsibilities

You are solely responsible for the security of your account login credentials, including your username and password. 1wi recommends using a strong, unique password that is not shared with any other party.

1wi will never ask for your password via email, live chat, or any other communication channel. If you receive any such request, please report it to our support team immediately.

3.2 Two-Factor Authentication (2FA)

We strongly encourage all users to enable two-factor authentication (2FA) through account settings. This feature adds an extra layer of security that protects your account from unauthorized access even if your password is compromised.

3.3 Suspicious Account Activity

If you suspect your account has been accessed without authorization or notice any suspicious activity, you should:

1. Change your password immediately
2. Contacting the 1wi support team via live chat or email
3. Providing full details of the suspicious activity
4. Cooperate with our team during any investigation process

4 Deposit & Fund Withdrawal

4.1 Accepted Payment Methods

1wi supports a variety of local payment methods suited for users in Malaysia, including:

• Local Bank Transfer (FPX) — Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and other major local banks
• E-Wallet — Touch 'n Go eWallet, GrabPay, and other popular e-wallet options
• Direct Bank Transfer — to the designated 1wi bank account

4.2 Deposit Policy

All deposits must originate from a financial account registered in your own name. Deposits from third-party accounts — including those of family members — are not accepted and may result in funds being held pending verification. Minimum and maximum deposit limits vary depending on your chosen payment method and account level.

4.3 Withdrawal Policy

All withdrawals will be processed to the verified bank account registered under the same 1wi account holder's name. 1wi will not process withdrawals to third-party accounts under any circumstances.

Withdrawal processing times depend on your chosen method and your account verification level. Standard withdrawals are typically processed within a short timeframe on business days.

4.4 Fees & Charges

1wi does not charge processing fees for most deposit and withdrawal transactions. However, your bank or payment provider may apply their own charges beyond 1wi's control. Please check with your bank for further details.

5 Bonuses, Promotions & Special Offers

5.1 General Bonus Terms

All bonuses and promotions offered by 1wi are subject to specific terms and wagering requirements (rollover) as stated on their respective promotions pages. Players are required to read and understand the specific terms of each promotion before claiming or using any bonus.

5.2 Wagering Requirements (Rollover)

Wagering requirements refer to the total amount you must wager before bonus funds can be converted into withdrawable cash. For example, a bonus with a 20x wagering requirement means you must place bets totalling 20 times the bonus value before a withdrawal is permitted.

• Wagering requirements must be met within the time limit specified for each promotion
• Not all games contribute equally towards wagering requirements
• Cancelled, rejected, or reversed bets do not count towards wagering requirements
• Bonuses that expire before wagering requirements are met will be automatically forfeited

5.3 Bonus Abuse

1wi uses sophisticated monitoring systems to detect bonus abuse. Activity deemed as bonus abuse — including creating multiple accounts to claim bonuses repeatedly, or using wagering strategies specifically designed to exploit promotional offers — may result in bonus cancellation, forfeiture of related winnings, and account closure.

6 General Gaming Rules

6.1 Fairness & Game Integrity

All games on the 1wi platform — including slots, table games, live casino, bingo, and sports betting — are powered by certified Random Number Generator (RNG) technology or operated by professionally trained live dealers. This ensures every game outcome is genuinely random and free from any manipulation.

6.2 Minimum and Maximum Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly displayed within the respective game interface. These limits may vary by game category, table, or sports event selected.

6.3 Game Results

The outcome of all completed games is final and cannot be disputed unless a clear and verifiable technical error has occurred. In the event of a technical disruption or system failure during a gaming session, 1wi will resolve the matter based on transaction records and game logs stored in our system.

6.4 Sports Betting

For pre-match Sports Betting, your bet is locked in as soon as confirmation is received by the system. The odds displayed at the time you place your bet are the odds used to calculate your winnings — not the odds at the time the result is announced. For live (in-play) betting, odds change in real time and a bet is only valid once confirmed by our system.

7 Prohibited Conduct & Activities

Users of the 1wi platform are strictly prohibited from engaging in any of the following activities:

• Registering or operating multiple accounts to obtain duplicate bonuses or circumvent restrictions
• Using automated software, bots, scripts, or any third-party tools to interact with the platform in an unauthorized manner
• Manipulating games or the platform system through bug exploitation, software vulnerabilities, or any other technical means
• Colluding with other players to cheat the system (e.g., collusion in table games)
• Using the 1wi platform for money laundering or financing illegal activities
• Providing false or misleading information during registration or the KYC process
• Transferring funds between player accounts without 1wi's authorization
• Selling, transferring, or lending your account to another party

8 Privacy & Data Protection

1wi takes our responsibility to protect the privacy and personal data of every user seriously. All data you provide to us is collected, stored, and processed in accordance with 1wi Privacy Policy in detail.

8.1 Use of Personal Data

Your personal information is used by 1wi for the following purposes:

• Identity verification and KYC compliance
• Secure processing of financial transactions
• Provision of responsive customer support services
• Account-related communications, promotions, and platform updates
• Fraud detection and prevention of illegal activities

8.2 Data Encryption & Security

All personal data and financial transactions on the 1wi platform are protected with 256-bit SSL encryption — the same standard used by leading banking institutions. Your data will not be sold or shared with third parties for marketing purposes without your consent.

9 1wi Liability Limit

The 1wi platform is provided on an "as-is" basis. While we strive to ensure the platform operates smoothly and without interruption 24 hours a day, we cannot guarantee that the service will be entirely free from technical disruptions, errors, or unexpected downtime.

9.1 Service Disruptions

1wi is not liable for any losses arising from service disruptions caused by factors beyond our control, including internet infrastructure failures, scheduled system maintenance, or unavoidable technical outages. In such cases, 1wi will endeavour to restore service as quickly as possible.

9.2 Betting Outcomes

1wi is not liable for any financial losses incurred by users as a result of gaming or betting decisions. All betting activity carries financial risk that users understand and accept prior to participation.

9.3 Third-Party Links

The 1wi platform may contain references to third-party game provider services. 1wi is not responsible for the content, policies, or practices of any such third-party providers.

10 Account Closure & Termination

10.1 Account Closure by User

You may close your account at any time by contacting the 1wi support team via live chat or email. Before closing your account, ensure that all wagering requirements tied to active bonuses have been completed and any eligible balance has been withdrawn.

10.2 Account Closure by 1wi

1wi reserves the right to close or suspend any account without prior notice in the event of a breach of these terms and conditions, including but not limited to:

• Confirmed ownership of multiple accounts
• Suspected fraudulent activity or money laundering
• Proven bonus abuse
• Failure to submit KYC documents within the stipulated period
• Violation of any rules stated in this document

10.3 Balance After Closure

If your account is closed due to a terms violation, 1wi reserves the right to review and, where necessary, forfeit the account balance. If the closure is at your own request or for reasons unrelated to a violation, any valid balance will be returned to your registered bank account in accordance with standard procedures.

11 Responsible Gaming

1wi believes online gaming should be an enjoyable form of entertainment — not a source of financial stress or personal hardship. We are committed to providing a responsible and safe gaming environment for all users.

11.1 Self-Control Tools

All 1wi users have full access to the following self-control tools through their account settings:

• Deposit Limit — Set your own daily, weekly, or monthly deposit limits
• Loss Limit — Limit the maximum amount you are allowed to lose within a set period
• Game Time Limit — Set a daily session time limit for your gameplay
• Self-Exclusion — Temporarily suspend your account when you need a break
• Self-Exclusion — Permanently close your account if you feel it is necessary

11.2 Protection of Vulnerable Users

1wi has protection procedures in place for users who show signs of problem gambling. Our team is trained to identify and respond to such situations with care and empathy. If our team suspects a user is experiencing difficulties, we reserve the right to temporarily freeze the account and reach out to offer support.

12 Terms Amendment & Applicable Law

12.1 Right to Amend

1wi reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. However, we will endeavour to inform users of any material changes through in-platform notifications or email to the registered address.

Continued use of the platform after an amendment takes effect constitutes your acceptance of the latest version of these Terms and Conditions. We recommend reviewing this page periodically to stay informed of any changes.

12.2 Applicable Law

These Terms & Conditions are governed by and interpreted in accordance with the laws and regulations applicable in the jurisdiction where 1wi operates. Any disputes arising from or relating to the use of this platform shall be resolved through the designated channels.

12.3 Dispute Resolution

If you have any complaints or disputes relating to the 1wi platform, the first step is to contact our customer support team, which operates 24/7. We are committed to resolving every complaint in a fair, transparent manner and within a reasonable timeframe.

12.4 Severability

If any provision of these Terms & Conditions is found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be deemed severable from this document without affecting the validity and enforceability of the remaining provisions.