Our Commitment to Your Privacy
Six core data protection principles that form the foundation of 1wi's Privacy Policy
High-Level Encryption
All data transmitted between your device and 1wi's servers is protected with 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia.
Data Not Sold
1wi does not sell, rent, or share your personal data with third parties for marketing purposes. Your information is used solely for legitimate platform operations.
Restricted & Controlled Access
Only authorised 1wi staff who require access to perform their duties may view your data. All access is logged and continuously monitored.
Right of Access & Rectification
You have the full right to access, review, and request corrections to the personal data we hold about you at any time through 1wi support channels.
Secure Data Storage
Your data is stored on servers secured with multi-layered protection — including firewalls, intrusion detection systems, and regular backups to prevent data loss.
Right to Data Erasure
Once your account is closed and the mandatory data retention period has expired, you may request deletion of your personal data from our systems in accordance with the established procedures.
1 Introduction & Scope of This Policy
Welcome to the 1wi Privacy Policy. This document has been prepared to provide a clear, honest and comprehensive overview of how the 1wi platform — accessible through 1wi.vin and our mobile app — handles your personal data.
We understand that your trust is the foundation of a good relationship between users and our platform. That is why we hide nothing behind complex legal language. This Privacy Policy is written in plain language so you truly know your rights and what happens to the information you share with us.
This Privacy Policy applies to all 1wi users — whether you are newly registered, currently active, or have closed your account. It covers all forms of data collected through our website, mobile app, live chat, email, and any other interactions with our platform.
By registering or using the 1wi platform, you agree to the terms of this Privacy Policy. This Policy should be read together with Terms and Conditions and Responsible Gaming Policy us.
2 Types of Personal Data We Collect
1wi collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:
2.1 Data You Provide Directly
This data is collected when you register an account, complete your profile, or contact our support team:
| Data Category | Example Information |
|---|---|
| Personal Identity | Full name, date of birth, national ID number (MyKad) or passport |
| Contact Information | Email address, phone number, residential address |
| Financial Information | Bank account number, bank name, account holder name |
| Verification Documents | MyKad copy, passport, utility bills, bank statements (for KYC) |
| Account Information | Username, password (in encrypted form), security questions |
2.2 Automatically Collected Data
When you use the 1wi platform, our systems automatically record certain technical information to ensure a smooth and secure user experience:
- Device Data — device type, operating system, phone model, screen size
- Network Data — IP address, internet connection type, geographic location (city/state level)
- Session Data — login and logout times, session duration, pages visited
- Game Data — betting records, total deposits and withdrawals, transaction history
- Technical Data — browser version, system language, time zone settings
2.3 Data from Third Parties
In certain circumstances, we may receive information about you from trusted third parties, including identity verification service providers, payment providers such as FPX and e-wallets, and fraud prevention agencies. This data is used solely for identity verification and security compliance purposes.
1wi does not collect sensitive data such as health information, religious beliefs, or political views. We only collect information that is genuinely necessary to operate the platform safely and efficiently.
3 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. 1wi uses your personal data for the following purposes:
3.1 Platform Operations & Account Management
- Create and manage your user account
- Process deposits, withdrawals, and other financial transactions securely
- Verify your identity through the required KYC process
- Providing access to all games and platform services
- Managing your bonuses, promotions and VIP loyalty program
3.2 Security & Fraud Prevention
- Detect and investigate suspicious or unauthorised activity
- Prevent money laundering and the financing of illegal activities
- Ensure only one active account per user at any given time
- Protect your account from unauthorised access
3.3 Customer Support
- Responding to inquiries and resolving your complaints efficiently
- Sending important notifications related to your account and transactions
- Providing technical support when needed
3.4 Product Improvement & User Experience
- Analyse usage patterns to improve platform design and functionality
- Personalise game recommendations and relevant promotional offers
- Running A/B tests to improve the user experience
3.5 Legal & Regulatory Compliance
We are legally required to retain certain transaction records and comply with reporting obligations to relevant authorities in specific circumstances. Your data is used to ensure 1wi operates in full accordance with applicable regulations and laws.
1wi does not use your data to make automated decisions that significantly affect you without human oversight. Any decisions relating to your account are reviewed by our team.
4 Data Sharing & Disclosure
1wi upholds a strict confidentiality policy. We does not sell, rent or transfer your personal data to third parties for marketing or commercial purposes. However, there are limited situations where we may need to share your information:
4.1 Trusted Service Providers
We work with selected third-party service providers to help operate our platform. They are only granted access to data strictly necessary for their tasks, and are bound by strict confidentiality agreements:
- Payment Providers — FPX, e-wallets, and other payment processors to facilitate transactions
- Game Providers — third-party game developers that supply gaming content
- Identity Verification Services — KYC agencies that assist in verifying user documents
- Cloud Computing Services — IT infrastructure providers that store and process our data
4.2 Legal Requirements
1wi may be required to disclose your data to authorities when mandated by law, court order, or direction from a lawful authority. This includes situations relating to financial crime investigations, anti-money laundering, or the protection of public safety.
4.3 Business Transfers
In the event of a merger, acquisition or transfer of 1wi's business assets, user data may be transferred to the new entity. In such circumstances, you will be notified in advance and your privacy will continue to be protected in accordance with this policy.
If your data needs to be transferred to another country (for example, for processing by international servers), 1wi ensures that such transfers comply with appropriate data protection standards and are covered by adequate contractual safeguards.
5 Data Security & Protection Measures
Protecting your data is not merely a legal obligation for us — it is a moral responsibility we take very seriously. 1wi continuously invests in the most up-to-date security infrastructure to ensure your data remains safe at all times.
5.1 Data Encryption
All data transmitted between your device and 1wi's servers is protected by the latest TLS (Transport Layer Security) protocol with 256-bit encryption. Sensitive data such as financial information and verification documents is stored in encrypted form even within our own servers.
5.2 Infrastructure Security
- Multi-layered firewall to prevent unauthorised access
- Intrusion detection and prevention system (IDS/IPS) operating 24/7
- Real-time security monitoring with immediate response to threats
- Regular data backups to separate, geographically distinct secure locations
- Regular security testing (penetration testing) conducted by independent experts
5.3 Internal Access Controls
Access to user data within the 1wi organisation is strictly controlled using the principle of "least privilege" — meaning each staff member can only access the data required for their specific role. All access is recorded in a secure audit log and reviewed on a regular basis.
5.4 Your Responsibilities
Data security also requires your cooperation as a user. We recommend you:
- Using a strong and unique password for your 1wi account
- Enable two-factor authentication (2FA) in your account settings
- Not sharing your login credentials with anyone
- Log out of your account after each session, especially on shared devices
- Report any suspicious activity to our support team immediately
In the event of a security incident that may affect your data, 1wi is committed to notifying you within the stipulated timeframe and taking appropriate remedial action.
6 Cookies, Tracking Technologies & Analytics
The 1wi platform uses cookies and similar tracking technologies to enhance your experience, understand how the platform is used, and ensure the security of your session.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain login sessions, security, and core platform functionality | Session / 30 days |
| Functional Cookies | Saving your language preferences, time zone and personal settings | 1 year |
| Analytics Cookies | Collecting anonymous usage data to improve the platform | 2 years |
| Security Cookies | Detect suspicious activity and protect against fraud | Session |
6.2 Managing Cookies
You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the 1wi platform — including the ability to log in and carry out transactions. Analytics and functional cookies can be disabled without affecting core platform functionality.
6.3 Analytics Technology
1wi uses internal analytics tools to understand platform usage patterns in an aggregated and anonymised manner. This data helps us make better decisions about which platform features to improve or develop for the benefit of all users.
7 Your Rights as a User
As a 1wi user, you have the following rights regarding your personal data. We are committed to fulfilling every valid request within a reasonable timeframe:
Right of Access
You may request a copy of the personal data we hold about you at any time.
Right to Rectification
If any of your data is inaccurate or out of date, you have the right to request an immediate correction.
Right to Erasure
You may request deletion of your data once your account is closed and the retention period has expired.
Right to Restriction
You may request that we restrict the processing of your data under certain recognised circumstances.
Right to Portability
You have the right to receive your data in a portable format that can be transferred to another platform.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
To submit any request regarding your privacy rights, contact the 1wi support team via live chat on the platform or email us at [email protected]. We will process your request within 14 business days.
8 Data Retention & Storage Period
1wi retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
8.1 Standard Retention Period
| Data Type | Retention Period | Reason |
|---|---|---|
| Financial Transaction Records | 7 years | Financial and tax compliance requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Session & Activity Logs | 2 years | Security and fraud detection |
| Customer Support Records | 3 years | Dispute referral and resolution |
| Marketing Data (if permitted) | Until you withdraw your consent | Based on user consent |
8.2 After the Retention Period Ends
When your data is no longer needed and the mandatory retention period has ended, 1wi will securely delete or anonymise that data using methods that ensure it cannot be recovered or re-identified.
9 Changes to This Privacy Policy
1wi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.
9.1 How We Notify You
Any changes to this Privacy Policy will be communicated through the following means:
- Clear notices on the 1wi platform homepage
- Email to the address registered in your account (for significant changes)
- In-app notifications on the 1wi mobile app
- The "Last Updated" date at the top of this page will be updated
9.2 Acceptance of Amendments
Continued use of the 1wi platform after any amendments to the Privacy Policy take effect will be considered your acceptance of the updated terms. We recommend reviewing this page periodically — at least every few months — to stay informed about how we handle your data.
If you disagree with any changes to this Privacy Policy, you have the right to close your account and request data erasure in accordance with the procedures set out in Section 7.
10 Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.
10.1 Contact Channels
You may contact the 1wi Privacy & Data Protection team via:
- In-Platform Live Chat — available 24 hours a day, 7 days a week for immediate response
- Email — [email protected] (response within 1–3 business days)
10.2 Enquiry Information
To help us process your request more quickly, please include the following information in your privacy inquiry:
- Full name and your 1wi account username
- Type of request (access, rectification, erasure, etc.)
- A brief description of the relevant data
- Phone number or email for us to contact you
We are committed to providing a professional, accurate, and helpful response to every privacy inquiry. Your satisfaction and trust are our top priorities at 1wi.
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